Returns & Exchanges
Returns & Exchanges
- General Return Policy
Many of our items are customized or created-on-demand, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you simply ordered the wrong size, color, or simply changed your mind. There is only so much we can do with a “Happy Birthday Rodney” pillow, so be sure you have everything exactly as you want it, before you order.
However, in case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 15 days of product delivery. Please get in touch with our team by email at support@upatlast.com and provide a clear photo showing the issue.
If there’s an issue affecting multiple products that use the same design, additional photos (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that we will not be held responsible and will not offer replacements or refunds if the you ordered the wrong size or color.
In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund.
For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
- Refund Policy - Electronic and Digital Products
Once you purchase a product, it is available to you for download instantly. It is a digital file. Downloading a file is considered a step in opening it. Once the file is downloaded, we are unable to refund your purchase or accept a return. We can issue a refund or exchange if the file has not been downloaded from our servers.
Subscriptions are not refundable. Members can change their settings, including cancelation, at any time from My Account .