All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. This can vary depending on the item and any customizations. The individual product listing will display any specific information, including longer estimated processing times.
We do not currently offer local delivery or in-store pickup.
Items that are available for delivery to PO boxes and APO addresses will include shipping options and details on the checkout page for each type and its specific requirements. If the address you wish to ship to is not available for deliveries, and you are still able to place an order, your order will be canceled and refunded where applicable. We will contact you prior to arrange alternatives if possible.
The correct address formatting guidelines must be followed when a shipment is directed to a PO box:
Deliveries to a PO box might encounter delays or issues, even when the address guidelines are followed.
Items that are available for International Shipping will include shipping options and details on the checkout page for each country and its requirements. If the country you wish to ship to is not available as a selection in checkout, and you are still able to place an order, your order will be canceled and refunded where applicable.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Up At Last, LLC, or its related partners are not responsible for these charges if they are applied and are your responsibility as the customer.
All of our electronic products are ready for you instantly.
Once your order is completed, you will receive an email with a secure link to download your purchase.
The product is also available for immediate download in the Up At Last account you created at checkout.
Click on My Account > Downloads or see this page for more help Digital & Digital Media Help
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at support@upatlast.com with your name and order number, and we will look into it for you.
In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund.