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Up At Last

Download & Digital Media Help

Need some help with digital downloads?

Sometimes you just need some help finding the right button to click.  Find answers to some common questions below, or Contact Us Here

All of our electronic products are ready for you instantly.

Once your order is completed, you will receive an email with a secure link to download your purchase. 

The product is also available for immediate download in the Up At Last account you created at checkout.

Click on Account > Downloads

I can’t find my download notification email

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, adding orders@upatlast.com to your address book or safe list can help you locate these emails in the future.

You can always access your digital purchases in your account.

Where can I find my digital purchases in my account?

To access your digital files from your account:

  • Sign in to upatlast.com and go to My Account.
  • Go to Downloads.
  • Next to the order, Click the file in the Downloads column. 

How do I download the file?

Save the file to your device:

  • Most files:  Click on the download link. Or, right-click on the file and choose Save as.
  • PDFs:  Click on the download link. Or, right-click on the file and choose Save Link As.
  • If asked, choose where you want to save the file, then click Save.
  • When the download finishes, confirm it in the download location you selected.
  • Click the file name to open it.
There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Downloads page, provided the transaction hasn’t been canceled or removed.Also, when some resources are updated the file is longer available.  For these reasons, we encourage you to download and save the file to your device.

How do I open the file?

Printable files are PDF, and can be opened using the free Adobe Acrobat Reader, or any similar program.

Save the file to your device:

  • Most files:  Click on the download link. Or, right-click on the file and choose Save as.
  • PDFs:  Click on the download link. Or, right-click on the file and choose Save Link As.
  • If asked, choose where you want to save the file, then click Save.
  • When the download finishes, confirm it in the download location you selected.
  • Click the file name to open it.

There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Downloads page, provided the transaction hasn’t been canceled or removed.

Also, when some resources are updated the older file is longer available.  For these reasons, we encourage you to download and save the file to your device.

How do I print?

Everyones device is different, and is too much for us to cover.  We recommend you contact your device manufacturers support, or your technology contact if you need device support.

What about Seesaw, Google Classroom, Boom Cards...?

If a resource has files that will work on specific platforms, we will list that in the product description.  Please be sure the platform you want is listed, and you have access to it.Some files may require additional access licenses to work.  Our products are designed to supplement or display using that software.  If you encounter difficulties with the software, please contact the relevant vendor for user-specific instructions.

Returns, Refunds, Exchanges

Once you purchase a product, it is available to you for download instantly.  It is a digital file.  Downloading a file is considered a step in opening it.  Once the file is downloaded, we are unable to refund your purchase or accept a return.   We can issue a refund or exchange if the file has not been downloaded from our servers, or if we find the file to be defective.

I still need help.

Your order confirmation email will contain contact information, simply reply to it, as it contains all your order information.  You can also select your best method on our Contact page.